Privacy Policy

1 Introduction

This Privacy Policy (the "Policy") describes how hzh88 (referred to herein as "hzh88", "we", "us" or "our"), operator of the online sports betting and gaming platform at hzh88.cam, collects, processes, stores, shares and protects the personal information of users (referred to as "you", "your" or "User") who access or use our Platform.

hzh88 is an English-language platform that serves players across Pakistan, including users in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar, as well as players in other jurisdictions. Regardless of where you are located, this Policy applies to all personal data collected through your use of the Platform.

This Policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy, each of which forms part of the agreement between you and hzh88.

2 Definitions

In this Policy, the following definitions apply unless the context requires otherwise:

• "Personal Data" means any information relating to an identified or identifiable natural person, including name, email address, date of birth, financial information and device identifiers.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, erasure or destruction.
• "Data Controller" means hzh88, as the entity that determines the purposes and means of processing your Personal Data.
• "Data Processor" means a third party that processes Personal Data on behalf of hzh88 under a contractual arrangement and in accordance with our instructions.
• "Platform" means the hzh88 website, mobile-optimised interface and all associated services accessible at hzh88.cam.
• "KYC" means Know Your Customer — the identity and age verification process required under applicable anti-money-laundering regulations.
• "Cookies" means small data files placed on your device by the Platform to store preferences, session information and usage analytics.

3 Data We Collect

hzh88 collects the following categories of personal data depending on how you interact with the Platform:

3.1 Identity & Contact Data

• Full legal name
• Date of birth
• Residential address (including city and country)
• Email address
• Phone number (where provided)
• Government-issued identification document details (CNIC, passport) for KYC purposes

3.2 Financial Data

• Deposit and withdrawal transaction records
• Payment method details (where stored for recurring transactions, in tokenised form only)
• Account balance history
• Source of funds documentation (where requested during enhanced due diligence)

3.3 Betting & Gaming Activity Data

• Wager history, including markets, stakes, odds and outcomes
• Game session logs for casino products
• Bonus and promotion redemption records

3.4 Technical & Device Data

• IP address and approximate geolocation derived from IP
• Device type, operating system and browser information
• Session timestamps, page visits and interaction logs
• Cookie identifiers and similar tracking data

3.5 Communications Data

• Records of correspondence with our customer support team via live chat or email
• Feedback and survey responses submitted voluntarily
• Marketing communication preferences and opt-out records

4 How We Collect Data

We collect personal data through the following channels:

4.1 Directly From You

When you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or respond to a survey or promotion, you provide personal data directly to hzh88.

4.2 Automatically Through Platform Use

When you access the Platform, our systems automatically record technical and device data including your IP address, browser type, pages visited and session duration. This data is collected through server logs, cookies and similar technologies.

4.3 From Third-Party Service Providers

hzh88 may receive personal data about you from third-party providers engaged for specific operational purposes, including:

• Identity verification and KYC service providers
• Payment processors and fraud prevention platforms
• Analytics and performance monitoring services
• Responsible gambling self-exclusion databases (where applicable)

5 Data Processing & Use

hzh88 processes your personal data for the following purposes:

hzh88 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except where required by law or with your explicit consent.

6 Legal Basis for Processing

hzh88 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to provide the services described in our Terms & Conditions, including account management, transaction processing and customer support.
• Legal Obligation: Processing required to comply with applicable KYC, AML, CTF and other regulatory requirements to which hzh88 is subject.
• Legitimate Interests: Processing carried out to pursue hzh88's legitimate business interests, including fraud detection, Platform security, responsible gambling monitoring and analytics — where such interests are not overridden by your fundamental rights.
• Consent: Processing of your data for marketing communications and optional cookies, where you have provided freely given and specific consent. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

7 Data Sharing & Disclosure

hzh88 does not sell, rent or trade your personal data. We may share your data with the following categories of third parties only to the extent necessary for the stated purpose:

7.1 Service Providers

We engage Data Processors including KYC verification providers, payment processors, IT infrastructure and hosting providers, and customer support platform operators. All service providers are contractually bound to process your data only on our instructions and in compliance with applicable data protection obligations.

7.2 Regulatory & Law Enforcement Authorities

hzh88 may disclose personal data to competent regulatory, government or law enforcement authorities where required by applicable law, court order or regulatory obligation. Such disclosures are made only to the extent required and are subject to confidentiality obligations where permitted.

7.3 Responsible Gambling Bodies

Where required by our licensing obligations, hzh88 may share data with recognised responsible gambling schemes and self-exclusion registers to give effect to a player's self-exclusion request or to fulfil duty-of-care obligations.

7.4 Business Transfers

In the event of a merger, acquisition or sale of all or substantially all of hzh88's assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and your rights under this Policy will continue to apply.

8 Data Retention

hzh88 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, accounting and reporting obligations.

As a general guide, retention periods apply as follows:

• Active account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in line with standard AML and regulatory retention requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of transaction.
• KYC documentation: Retained for a minimum of five (5) years following the end of the customer relationship or as otherwise required by applicable law.
• Customer communications: Retained for up to three (3) years from the date of the communication, unless a longer period is required for ongoing dispute resolution.
• Technical and analytics data: Retained in anonymised or aggregated form for up to two (2) years for performance analysis purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction.

9 Data Security

hzh88 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. Our measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers
• Encryption at rest for databases containing personal and financial data
• Role-based access controls limiting staff access to personal data on a need-to-know basis
• Regular security assessments, penetration testing and vulnerability management
• Incident response procedures for detecting, reporting and managing data security events

In the event of a data breach that is likely to result in a high risk to your rights and freedoms, hzh88 will notify affected individuals in accordance with applicable notification obligations and without undue delay.

10 Cookies & Tracking Technologies

hzh88 uses cookies and similar technologies (including pixel tags and local storage) to operate and improve the Platform. The categories of cookies we use are as follows:

You can control cookie settings through your web browser. Note that disabling certain cookies may affect the functionality or performance of the Platform.

11 User Rights

Subject to applicable law and certain regulatory exceptions, you have the following rights in respect of your personal data held by hzh88:

• Right of Access: You may request a copy of the personal data we hold about you, together with information about how it is processed.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to overriding legal obligations such as mandatory AML retention periods.
• Right to Restriction: You may request that we restrict processing of your personal data in certain circumstances, such as while a rectification request is under review.
• Right to Data Portability: Where processing is based on consent or contractual necessity and carried out by automated means, you may request receipt of your data in a structured, commonly used and machine-readable format.
• Right to Object: You may object to processing carried out on the basis of legitimate interests, including profiling for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

To exercise any of the above rights, please contact our support team through the in-platform Help Center or by emailing [email protected]. We will respond to verified requests within a reasonable timeframe in accordance with applicable law.

12 International Data Transfers

hzh88 operates globally and may transfer your personal data to service providers or infrastructure located outside your home jurisdiction. Where such transfers occur, hzh88 ensures that appropriate safeguards are in place to protect your data, including:

• Contractual data protection clauses with the receiving party
• Transfers only to jurisdictions with an adequate level of data protection as recognised by the relevant supervisory authority
• Binding corporate rules or equivalent transfer mechanisms where applicable

By using the hzh88 Platform, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside Pakistan. hzh88 takes all reasonable steps to ensure such transfers are conducted lawfully and securely.

13 Minors & Age Restriction

The hzh88 Platform is strictly intended for adults aged 18 years or older, or the higher minimum age required by the applicable operator or license jurisdiction. hzh88 does not knowingly collect personal data from individuals who do not meet the applicable minimum age requirement.

Where hzh88 discovers or has reasonable grounds to believe that personal data has been collected from an underage individual, we will take immediate steps to delete that data and close the relevant account. Age verification is a mandatory step in our KYC process for all new accounts.

If you believe that an underage individual has registered on the Platform or submitted personal data to hzh88, please contact our support team immediately so that we can investigate and take appropriate action.

14 Policy Amendments

hzh88 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law or regulatory requirements. Where amendments are material, we will provide reasonable advance notice via a Platform notification or email to your registered address.

The "Last Updated" date at the top of this Policy will be revised each time a change is made. Your continued use of the Platform following the effective date of any revision constitutes acceptance of the updated Policy. We encourage you to review this Policy periodically to stay informed of how we protect your data.

15 Contact Us

If you have questions, concerns or requests relating to this Privacy Policy or the personal data hzh88 holds about you, please contact us through the following channels:

• Live Chat: Available 24/7 through the Help Center within the Platform — the fastest way to reach our support team.
• Email: [email protected] — for privacy-related queries, please include "Privacy Request" in your subject line.

For KYC document submissions and identity verification, always use the secure in-platform verification portal. Do not send copies of identity documents, payment details or other sensitive materials via email.